Where are you located in Melbourne?
Mooroolbark, Vic 3138. Mooroolbark is located 12 minutes from the Eastlink in Ringwood and on the way to the gorgeous Yarra Valley in the outer eastern suburbs.
When do I need to collect from you?
Our hire period is for up to 4 Days. We usually require pick up to be on Friday before your event and returned Monday following. However, we do know that dates for your event can be different and we can work with you via appointment, to suit your needs.
All collections and returns are via appointment only, and this can be arranged at the time of booking.
Do you have items for hire that is not listed on your website?
No we do not. All our items are listed on our website. This includes prices and quantities that are available.
Do you set up?
No we do not. All of our hire items are DIY. This is how we are able to offer such competitive hire prices. All hired goods will be carefully wrapped and packaged for travel for you to set up as you wish for your event.
Can we arrange for delivery of our hired goods?
Yes, we can usually arrange to have our hired goods delivered. There is a delivery charge that will be dependent on distance travelled, amount of hired items, ease of access to venue, etc. Deliveries are arranged during business hours. Please contact us as early as possible to secure your booking as delivery cannot be guaranteed and might be unavailable during extremely busy weekends of peak wedding season.
Do we have to wash everything before returning?
Yes, we ask that all items be thoroughly washed, cleaned and repackaged in the original storage packaging supplied by My Sweet Event before they are returned to us.
What happens if a guest accidentally breaks or damages one of the hire items?
This is what the security bond will cover. All breakages, chips or losses will be deducted from your security bond upon their return to MSE. A written receipt will be given explaining such deductions.
What payment options do you offer?
We offer several payment options. We accept payments via online direct bank transfer, cash payments, credit card or EFTPOS upon collection. Please allow enough time for funds to clear into our account before collection if you are using direct bank transfer.
Do you have a showroom?
We don’t have a showroom as we are based on private residence, but we are open to viewings on Tuesday or Thursdays between 9am-1pm or Saturday mornings at 9am only. Please email to enquire for an appointment.